Thanks for being here! We are glad that you are visiting our store. The following are a few of our policies to make sure that everybody understand how we do business. Following them helps us bring you a better customer service.
How we process you order?
All orders are manage as First In First Out.
Once the order is process we send you an email with a notification.
We have two options: Shipping & free Pick Up
Shipping option: See below
Pick up option: Once we process your order and notify you, you have up to 72 hours to schedule the pick up of your order.
Payment Options: We only accept Payments online via PayPal and Credit Cards using Stripe. We do NOT accept Personal Checks or Money Orders. If you want to use other method of Payment like ATH Móvil App or Cash you can write us via Facebook Page.
Shipping: We are only shipping to all Puerto Rico & United States with United States Postal Services (USPS). Other Countries please inquier us prior to placing an order. If your order weight less than 13 onces, shipping charges are calculated based on the total weight of your order. If your order weight more than 13 onces we use the shipping Flat Rate. Our webpage calculate it automatically when you place your order. When using Flat Rate you recieved your order in 2-3 days after we ship them. We will send you an email with your tracking number.
We ship once per week, so allow us 1-2 weeks after you place your order and recieved it.
Every sale is final. We do not accept returns once the package is opened because of the nature of our products.
If we process your order incorrectly, we will take care of the the shipping charges when we make the correction.
If an order is returned because the customer made a mistake on the address or the address is incomplete, the customer will have to pay the shipping expenses when the address is corrected.
Allergies: It is the responsability of the user of our products to make sure they are not allergic to them. Please test the soap or any product on a small part of your arm prior to using it all over. Each product description on our website includes a complete list of ingredients.
Artisan Products: Since our products are all handmade, please expect slighly differences.
Privacy: Information provided to us by our customers will always be kept confidential. We do keep your email address for sending you information about Arinay Bath and Body.